Satisfied watch repair clients
CLIENT ACCOUNTS

What Clients
Have Said

Accounts from clients who brought their timepieces to Seri Waktu for service, overhaul, and restoration.

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4.9
Average Rating
3,400+
Jobs Completed
97%
Satisfaction Rate
18 yrs
In Practice
CLIENT REVIEWS

Service Accounts


"Brought in my late father's Seiko 5 that had not run in about twelve years. They prepared a condition report before quoting anything, which I appreciated. The movement was overhauled, timing result shared, and the watch has been running within a few seconds a day since March. Worth the wait."

NR
Nor Azhar Rashid
PETALING JAYA · MAR 2025

"I had three quartz pieces that needed batteries and one bracelet resized. Everything was done in a day and a half. The bracelet work was clean — no scratches. Small thing, but they called when the pieces were ready rather than sending me to check. That kind of follow-through matters."

CT
Cheng Li Theng
MONT KIARA · FEB 2025

"The mechanical overhaul on my Tissot took about three weeks, which I was told upfront. Timing sheet was included with the watch on collection — I did not expect that detail. My only comment is that the wait for the initial assessment slot was about a week, though I understand they schedule carefully rather than rush."

SM
Suresh Murugesan
CHERAS · JAN 2025

"My 1968 Omega Constellation needed full restoration — the dial lume had deteriorated and the crown was loose. The condition report they prepared ran to two pages and itemised everything. We agreed to preserve the original dial rather than refinish it. The outcome respects the age of the piece. Very knowledgeable team."

ZH
Zainudin Hamid
BANGSAR · APR 2025

"I collect vintage Japanese pieces and have been bringing them to Seri Waktu for four years now. The fact that they retain service records is genuinely useful — when I brought a Grand Seiko back for regulation adjustment within the service period, there was no discussion about fees. The record was there and the work was done."

JK
Jason Koh
SUBANG JAYA · MAR 2025

"Visited for a strap and battery swap on two watches. The service was professional and completed the same day. The leather conditioning on the older strap was a nice added touch — it had been dry for a while. Pricing was fair and there were no additions beyond what was quoted."

RA
Ramlah Ahmad
AMPANG · FEB 2025
CASE STUDIES

Notable Service Accounts


CASE-SW-014 · OVERHAUL

1972 Longines Automatic

A family heirloom — the client's grandfather's dress watch — brought in for full service after sitting unused for eight years.

CHALLENGE

The movement showed significant mainspring fatigue and dried lubricants throughout. The crystal had surface crazing from age. One hand was slightly bent from an earlier impact. The case needed resealing.

OUTCOME

Full disassembly, ultrasonic clean, new mainspring, fresh lubricants, hand straightened, crystal replaced with period-appropriate acrylic, case resealed. Timing on six positions within ±8 sec/day on completion.

TIMELINE: 3 WEEKS · FULL DOCUMENTATION
CASE-SW-027 · RESTORATION

1961 Rolex Oyster Perpetual

Brought in by a collector who had sourced the piece privately and wanted documentation of its condition before deciding on scope of work.

CHALLENGE

The tritium lume was degraded on three indices. A replacement crown had been fitted at some point — non-original. The movement ran but regulation was erratic. Case had been polished aggressively at some point, losing its original sharpness.

OUTCOME

Client chose partial restoration: movement overhaul with new crown sourced from specialist supplier, indices relumed with period-appropriate material. Case finish left unaltered per client preference. Full photographic record retained.

TIMELINE: 10 WEEKS · FULL DOCUMENTATION
CASE-SW-041 · BATTERY SVC

Corporate Timepiece Fleet

A KL law firm brought in eleven branded quartz pieces — staff recognition gifts — for simultaneous battery service and strap sizing.

SCOPE

Eleven pieces varying across three brands. Strap sizes differing across staff. Two pieces had gaskets showing early deterioration. One leather strap required conditioning.

OUTCOME

All eleven pieces serviced within two working days. Two gaskets replaced. Straps individually fitted and conditioned. Delivered back in individual pouches with service notes.

TIMELINE: 2 DAYS · ALL PIECES RETURNED SAME VISIT
CREDENTIALS

Workshop Credentials


18+
YEARS IN KL

Continuous workshop operation from Jalan Tun Razak since 2007.

3,400+
PIECES SERVICED

Battery swaps, overhauls, and restorations across all service types.

4.9 / 5
AVERAGE RATING

Based on client satisfaction surveys across all service categories.

60+
HERITAGE RESTORATIONS

Vintage and collectible pieces restored with documented scope and materials.

WORKSHOP CONTACT

Get in Touch

+60 3-2184 7639
TELEPHONE
Jalan Tun Razak, 50400 KL
ADDRESS
BOOK A SERVICE

Your watch may benefit from a careful look

The initial assessment carries no charge. Bring the piece in or send us a message to arrange a time.

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